The Hawaii Tourism Authority (HTA) coordinated a special survey in December 2020 to determine travelers’ experience with the Safe Travels program and their overall trip satisfaction. You can review the findings via these well-organized slides.
As a reminder, Hawaii’s Safe Travels program allows most passengers arriving from out-of-state and traveling inter-county to bypass the mandatory 10-day self-quarantine with a valid negative COVID-19 NAAT test result from a Trusted Testing Partner. The test has to be taken no earlier than 72 hours from the final leg of departure and the negative result must be received before departure to Hawaii.
Okay, let’s get back to the survey. We’ll organize some of the more interesting findings into two main categories — Safe Travels program and Trip satisfaction.
Hawaii Safe Travels program survey results
The survey indicated that 79% of travelers said their pre-travel testing went smoothly. Travelers from the US East reported more difficulty, particularly with finding a trusted testing partner, than travelers from the US West. The following slide shows the breakdown of difficulties travelers encountered.
Hawaii trip satisfaction
Overall, 85% of travelers reported having an “excellent” trip to Hawaii even under current restrictions. The following slide shows the current satisfaction levels compared to a pre-pandemic survey from 2019.
As you can see and might expect, the current restrictions resulted in a drop in satisfaction, but not dramatically. That being said, travelers from US East reported noticeably more “poor” and “below average” experiences compared to 2019.
When asked how trip satisfaction could be improved, travelers responded as follows:
Digging deeper into trip satisfaction, most travelers reported that their trip either met or exceeded their expectations. First-time visitors were particularly pleased as 61% of them reported their trip “exceeded expectations.” Only 6% of travelers said they “left disappointed.”
For more survey results, check out the full slide deck.
What do you think of these results? Did the results surprise you?